Frequently Asked Questions
Do you hold PCI DSS, SOC 2 or ISO 27001 certification?

No. We hold none of them, and you can verify that by asking us for an attestation of compliance or a report, which we do not have. We build to those controls, produce the evidence artifacts and support your assessment. Anyone in our position claiming otherwise should be asked for a certificate number.
Who owns the code, the data and the accounts?

You do, from the first commit rather than at handover. Code sits in your repository, infrastructure is defined as code in Terraform, and cloud, rail, screening and identity vendor accounts are created in your name. Two relationships stay directly yours because they cannot be ours: we are not a licensed financial institution, and we are not an accredited e-invoicing Service Provider in the UAE, Oman or Saudi Arabia. Replacing us should cost you a notice period, never a rebuild.
What does phase one cost, how many hours is that, and how long does it take?

A control core of onboarding, ledger, one rail, reconciliation and back office is 1,587 to 3,250 hours after the QA and certification uplift, which is $95,000 to $227,500 at a $60 to $70 blended rate, over 14 to 22 weeks. The two variables that move it most are the number of money rails, at 180 to 350 hours each plus that rail's certification calendar, and migration data quality, at 300 to 900 hours for a parity harness. The full arithmetic is in the cost section above.
What changed on 22 November 2025, and what does it mean if we still send MT?

SWIFT CBPR+ MT and MX coexistence ended, so MT 1xx, 2xx and 9xx no longer meet CBPR+. Translation exists as contingency, not as an architecture. The follow-on date is November 2026, when fully unstructured postal addresses are decommissioned and town name plus country code must sit in structured fields.
In the UAE, do we integrate every bank separately for open finance?

No. The CBUAE model is centralised, so all licensed financial institutions and third-party providers connect through Nebras Open Finance LLC. The governing rule is the Open Finance Regulation, Circular 7 of 2023, updated by Circular 3 of 2025 in force 10 July 2025, which also added service-initiation rights.
Our core is FLEXCUBE, iMAL or Finacle and it has no REST API. Can you still integrate?

Yes, and that is the normal case. FLEXCUBE exposes SOAP gateways over JMS and MDB plus a Java and EJB layer, Finacle uses Finacle Integrator, BaNCS is web services, and older estates use file drops over SFTP. The real design constraint is not the protocol, it is the end-of-day and beginning-of-day blackout window where the core rejects writes.
How do you handle Omani rial amounts?

As integer minor units against a data-driven ISO 4217 exponent table. OMR, KWD and BHD carry exponent 3, so one rial is 1,000 baisa. Any codebase that multiplies by 100 is already wrong for these currencies, and the failure is silent rather than loud, which is what makes it expensive.
Can our data leave Oman, Saudi Arabia or India?

Each answer is different. Oman's PDPL under Royal Decree 6/2022 became fully enforceable on 5 February 2026, with cross-border transfer controlled by MTCIT. Saudi Arabia has no adequacy list, so transfers out need SDAIA standard contractual clauses issued in September 2024 or approved binding rules. India's RBI April 2018 circular requires full end-to-end payment data in India, and where it is processed abroad it must be deleted overseas and repatriated within 24 hours or one business day, whichever is earlier.
Can we store card numbers for our Indian product?

No. Since 1 October 2022 no entity other than card issuers and networks may store card-on-file data, so you tokenise. Separately, PCI DSS v4.0.1 has required 6.4.3 script inventory and authorisation and 11.6.1 tamper detection on payment pages since 31 March 2025, which now catches merchants who previously self-assessed lightly.
Do we need a licence before we start building?

You need to know your licence category before you design. Oman's CBO framework for digital banks, Decision 25/2025 effective 1 June 2025, sets category 1 at OMR 30m and category 2 at OMR 10m paid-up capital, with different permitted activities behind each. Separately, regulator no-objection for cloud or outsourcing in Saudi Arabia and the UAE is measured in months, so it belongs on the plan before the first sprint.
Can you build Murabaha or Ijarah on our existing loan engine?

Not by configuration. Islamic products use profit rates rather than interest, early settlement runs through an ibra' rebate, accrual may follow the Hijri calendar, and the schedule needs Sharia board sign-off. Shipping product logic before that sign-off is how a schedule engine gets rewritten twice.
Have you migrated a core banking platform or delivered a live SWIFT integration?

No to both, and you should weigh that. We have built a multi-partner fintech platform, a financial reporting dashboard and an operations platform for a financial services company. What we are offering you to judge us on is the reasoning above on messages, the ledger and reconciliation. If your requirement is a vendor who has already migrated a FLEXCUBE estate, that is reasonable and we are not it.